Terms and Conditions

Shipping damage to product is the responsibility of the carrier.  Please contact the carrier directly to make a claim.
If the shipment is sent prepaid FOB Destination, the Bill of Lading must be signed by the receiving party as being damaged. If the Bill of Lading is not signed as damaged shipment, it is the legal assumption that the damage was not the fault of the shipper.  Please make sure to inspect all products thoroughly on receipt.  We do not reuse packaging so if you see any suspicious damage to the exterior box which the unit was packaged in please sign Bill of Ladings as damaged.  If you require a claim please visit: www.purolator.com.

Returns

Any item which has warrantable, functional defect can be returned through our Warranty Program.  Please reach our support staff at the contact information posted here.

• All returns outside of warranty claims will be subject to 15% re-stocking fee. 
• Additional fees may be incurred if items are returned tampered with or missing components.  Products returned with missing or replaced original components will not be credited.
• All returns are at the expense of the purchasers.  Items may not be returned without proper authorization from C02Neutral through our Warranty Program.  Once a Return Authorization Number has been granted purchasers have 15 days to return the product.  Failure to do so will void the original authorization.

Warranties

Unless otherwise stated all products are sold with 90 day depot, hardware, warranty.  We do offer extended warranty plans on most products on which you can purchase up to 3 years warranty.  These warranties guarantee that the product will be free from defects in material and workmanship for the duration of the warranty.  Our warranties do not cover failures due to physical damage, misuse of the product, and / or software related issues.  Unless otherwise stated consumable components of our products are not covered by our standard warranties. Batteries – We offer limited warranty on laptops batteries guaranteeing batteries hold at minimum 30 minutes of charge while the notebook is under moderate use.  This guarantee only last the 90 days of the initial warranty.  Our extended warranty plans do not cover laptop batteries as they are a consumable.

Orders

C02Neutral finance reserves the right to refuse any order submitted through its online store.

Shipping and Handling

During regular volume periods we make every attempt to ship all orders within 5-7 business days.  This processing time is needed to License, restore, configure, perform final checks and package the items you are purchasing.  All shipments are made with Purolator transport unless otherwise stated or specified.  Shipping related damaged and / or losses are the risk of the purchaser.

Privacy Policy

C02Neutral approaches our communications on the Internet with respect for and commitment to protecting your privacy rights.  This privacy policy describes how we collect, protect, use and share information gathered about you on the C02Neutral Website (the “Site” or “our Site”).  We hope that this disclosure will help increase your confidence in our sites and enhance your experience on the Internet.

Please check this Website Privacy Policy frequently for updates.  The Website Privacy Policy which in each case shall apply to your personal information shall be the version posted as of the point that the applicable personal information was collected on our Site.

What is personal information?

Personal information is any information about an identifiable person other than the name, business title, business address or business telephone number of an employee of an organization. 

How does the C02Neutral Finance Site collect personal information from you?

We collect personal information from you only for the purposes we identify to you at or prior to the time we collect such personal information, and otherwise as permitted or required by law.  We do not require this information in order for you to obtain access, to surf or to view the content on the C02Neutral.

For those few activities on our Site where the collection of personally identifiable information is necessary (for example, when you contact us with a question), you will know because the purposes for which your personal information is to be used will be identified to you.  For those activities, we collect your name, street address, telephone number, fax number, e-mail address, postal code and some information about your broker.  We will not collect more information than is necessary.

Does C02Neutral collect or use information collected from you with technology?

The C02Neutral Site collects some information about you using technology, so it may not be readily apparent to you that it is being collected.  For instance, when you come to our Site your IP address is collected so that we know how many visits we have had by separate individuals.  An IP address is often associated with the place from which you enter the Internet like your Internet Service Provider (ISP) or your firm or company.  This information is not personally identifiable. 

How does C02Neutral use the personal information it has collected from you?

We will only use such information for the purposes identified to you at or prior to the time we collect the personal information or for which we obtain your prior consent from time to time, and otherwise as permitted or required by law.

To whom will C02Neutral provide your personal information?
We will only disclose such information for the purposes identified to you at or prior to the time we collect the personal information or for which we obtain your prior consent from time to time, and otherwise as permitted or required by law.  For example, to the extent that you consent to same, we may disclose such information to 3rd parties in the event that you have consented.  Also, by providing your personal information to this Site, you consent to the disclosure of such information to a potential purchaser of all or substantially all of C02Neutral or its business, for the purpose of the purchaser conducting due diligence with respect to, and otherwise completing, the transaction, and to any actual purchaser continuing to use and disclose such information as permitted by this Website Privacy Policy.  From time to time we may store or process your personal information outside of Canada, and such information may be subject to access by regulatory authorities in, and pursuant to the laws of, that jurisdiction.

Links and Disclaimer of Linked Sites

Please note that once you have clicked on a link on the C02Neutral Site, you may leave the C02Neutral Site to a site which is no longer under the control of C02Neutral, and to which our privacy policy no longer applies (see Links and Disclaimer of Linked Sites).  You must read the privacy policy, if any, of each linked site to see how your personal information will be handled on their site.

What type of security does C02Neutral provide?

The importance of security for all personal information collected through the website is of utmost concern to us.  We have taken technical, contractual, administrative and physical security steps to protect the personal information collected from you on the C02Neutral Site with a level of security appropriate to the sensitivity of the personal information collected.  Our security measures are periodically reviewed.

Our entire site runs under HTTPS secure connection, using an active and secured THAWTE SSL certificate. More information is available via your browser security function (click the lock that appears with our URL while you are browsing).

Whom do I contact with questions or concerns about this privacy policy?

The file containing your personal information will be made available to the authorized employees, contractors or agents of C02Neutral who need to access the information in connection with the purposes identified to you at or prior to the time we collect the personal information or for which we obtain your prior consent from time to time, and otherwise as permitted or required by law.  The personal information will be held primarily in an electronic database.  You have a right to access and rectify the information contained in the file held about you and in order to exercise this right, or if you have any questions, comments or concerns about this Privacy Statement or need further assistance, please contact the C02Neutral Privacy Officer  by sending an e-mail to info@co2neutral.ca.

Please note that this privacy policy is with respect to the collection, use and disclosure of personal information through the C02Neutral Site only.